Support

How can we help?

Most issues are resolved within a few hours. Choose the right channel below.

Common questions

Where do I add my API key?

Inside the SwipeLabs app at /app, click the ⚙ Settings icon in the sidebar footer. Add your key and click Save. Get Claude keys at console.anthropic.com, GPT-4o keys at platform.openai.com, and Gemini keys at aistudio.google.com.

I made a purchase but can't access the app

Check your email (including spam) for the welcome message. Use the "Forgot password" link at https://www.swipelabs.com/wp-login.php with the email you purchased with. Still stuck? Email us.

How do I cancel my Playbook subscription?

Open the Stripe billing portal and cancel from there. You retain access until the end of your current billing period and keep all downloaded prompt packs.

Can I use SwipeLabs on mobile?

Yes — SwipeLabs is built mobile-first. Open https://www.swipelabs.com/app in your mobile browser. For the best experience on iOS, tap Share → Add to Home Screen.

How does the Playbook work?

Once subscribed, the Playbook tab in your workspace sidebar unlocks all premium prompt packs. New packs drop weekly. Click any prompt to instantly load it into your chat input, then customise the placeholders and send.

I want a refund

We offer a 14-day money-back guarantee. Email us with your purchase email and we'll process it within 2 business days. See full refund policy →